We believe in customer service in the highest form.
We have a copy of the Customer Creed on our wall.
I have always and will always live by it.
A customer is not dependent on us… We are dependent on him.
A customer is not an interruption of our work...He is the purpose of it.
We are not doing him a favor by serving him…He is doing us a favor by giving us the opportunity to do so.
A customer is not an outsider in our business…He is part of it.
A customer is not a cold statistic…He is a flesh and blood human being with feelings and emotions like our own.
A customer is a person who has problems...It is our job to handle them profitably to him and ourselves.
How we accomplish our mission is as important as the mission itself. Fundamental to success for our company are these basic values:
People: Our people are the source of our strength. They provide our corporate intelligence and determine our reputation and vitality. Involvement and teamwork are our core human values.
Customers: Our customers are the focus of everything we do. Our work must be done with our customers in mind. They are not interruptions of our work; they are the purpose of it.
Profit: Is the ultimate measure of how efficiently we meet our customers' needs. To survive and grow requires profits.
Integrity: We will never compromise our integrity. We will manage our company with a high level of ethical, legal, and moral conduct with fairness to all.